FAQ

We specialise in Australian-inspired home furnishings including bedding basics, bath collections, apparel, accessories, and decorative items. Our range features everything from bed linen and bath towels to artificial plants, candles, and champagne buckets – all designed to help you create your dream home.

While our designs are inspired by Australian aesthetics, we curate quality home furnishings from trusted manufacturers worldwide. Each piece is selected to reflect the relaxed, elegant Australian lifestyle we love.

Yes! We have carefully curated collections that allow you to coordinate your home decor seamlessly. Browse our Collections category to find matching items that create a cohesive look throughout your living spaces.

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.

We process orders quickly to ensure prompt delivery. If you need to modify your order, please contact us immediately at [email protected] and we’ll do our best to assist you. Once an order has been processed, changes may not be possible.

Click on the “Forgot Password” link on the login page, and we’ll send password reset instructions to your registered email address.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption to protect your payment information and never store your complete credit card details on our servers.

Your payment method will be charged when your order is placed and processed.

All orders are processed within 1-2 business days after payment confirmation. During peak seasons, please allow up to 3 business days for processing.

We offer two shipping options:
• Standard Shipping ($12.95) – via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping – via EMS service for orders over $50, delivered in 15-25 business days after dispatch

We ship globally to most countries, except Asia and select remote areas. If you’re unsure about delivery to your location, please contact our customer service team before ordering.

Once your order is dispatched, you’ll receive a confirmation email with tracking information. This allows you to monitor your package’s journey from our warehouse in Willow Vale directly to your home.

Someone must be available to receive the package at the delivery address. We recommend providing a work address or arranging for a neighbour to accept delivery if you won’t be home.

Any import duties, taxes, or customs fees are the responsibility of the recipient and are not included in your order total.

We accept returns within 15 days of receipt. Items must be unused, in original packaging, and with all tags attached. Please contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.

Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

We carefully package each item to ensure safe delivery. If your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and packaging, and we’ll arrange a replacement or refund.