At Dream Home Art, we believe that creating your dream home should include peace of mind about your personal information. Just as we carefully craft our Australian-inspired home furnishings, we approach your privacy with the same dedication to quality, security, and elegance.

1. Information We Collect

To provide you with our beautiful home decor products and exceptional service, we collect the following types of information:

  • Personal Information: Name, email address, shipping address, and contact details when you place an order or create an account
  • Payment Information: Credit/debit card details processed through secure payment gateways (we never store complete card details)
  • Transaction Data: Purchase history, order details, and preferences
  • Technical Information: IP address, browser type, device information, and browsing behavior on our site
  • Communication Data: Correspondence with our customer service team

2. How We Use Your Information

We use your personal information to enhance your Dream Home Art experience:

  • Process and fulfill your orders for our quality home furnishings
  • Provide customer support and respond to your inquiries
  • Send order confirmations, shipping updates, and service-related communications
  • Improve our website, products, and customer service
  • Prevent fraud and ensure the security of our systems
  • With your consent, send you information about new collections and special offers

3. Data Sharing and Disclosure

We value your trust and only share your information in the following circumstances:

  • Service Providers: Trusted partners who help us operate our business (payment processors, shipping carriers, IT services)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • International Transfers: As we serve customers worldwide (excluding Asia and select remote areas), your data may be processed outside your country of residence

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just as it is in our payment processing:

  • All data is stored on secure servers with industry-standard protection
  • Payment information is encrypted using SSL technology and processed through PCI-DSS compliant systems
  • We implement appropriate technical and organizational measures to protect your personal data
  • Data is retained only as long as necessary for business purposes or as required by law

5. Your Rights and Choices

You have control over your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct your personal information
  • Deletion: Request deletion of your personal information, subject to legal requirements
  • Marketing Preferences: Opt-out of marketing communications at any time
  • Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the details below.

6. Cookies and Tracking Technologies

Like most modern websites, we use cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for basic site functionality and security
  • Analytical Cookies: Help us understand how visitors interact with our site
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. Note that disabling some cookies may affect site functionality.

7. International Data Transfers

As we ship our Australian-inspired home decor worldwide (excluding Asia and select remote areas), your personal information may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

8. Children’s Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

📧 Email: [email protected]

📍 Address: 48 Albacore Crescent, WILLOW VALE, AU 2575

We typically respond within 24 hours during business days and are committed to ensuring your privacy experience is as seamless as the rest of your Dream Home Art journey.

Thank you for trusting Dream Home Art with your personal information as we help you create the home of your dreams.