Our Commitment to Your Satisfaction
At Dream Home Art, we believe that creating your dream home should be a joyful experience from start to finish. Just as we carefully craft our Australian-inspired home furnishings, we approach your satisfaction with the same dedication to quality and elegance. We want you to love every item you purchase from us.
If for any reason you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns and exchanges process.
Returns & Exchanges Overview
Return Window: 15 days from the date you receive your order
Condition Requirements: Items must be unused, in original packaging, and in resalable condition
Return Shipping: Customers are responsible for return shipping costs
Step-by-Step Return Process
Step 1: Submit Your Return Request
Within 15 days of receiving your order, please contact our customer service team with your return request. You can use the template below or simply email us with the required information.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Dream Home Art Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your order number]
Date of Purchase: [Date you placed order]
Items to Return/Exchange: [List items with quantities]
Reason for Return: [Please specify – wrong size, changed mind, defective item, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information: [Your name and phone number]
Thank you for your assistance.
Sincerely,[Your Name]
Step 2: Wait for Authorization
Our team will review your request and typically respond within 24 hours during business days. Once approved, we’ll provide you with a Return Authorization Number and instructions for shipping your return.
Step 3: Package and Ship Your Return
Please pack the items securely in their original packaging, include all tags and accessories, and ship to our returns address. We recommend using a trackable shipping service.
Step 4: Processing Your Return
Once we receive your return, our quality team will inspect the items within 3-5 business days. If everything meets our return conditions, we’ll process your refund or exchange.
Refund Information
Refund Processing Time: 5-7 business days after we receive and approve your return
Refund Method: Refunds will be issued to your original payment method
Deductions: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost for the replacement item.
Non-Returnable Items
To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:
- Candles & Fragrance products (for hygiene reasons)
- Personalized or custom-made items
- Items that have been used, assembled, or damaged after delivery
- Products without original packaging or tags
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We’ll arrange for a replacement at no additional cost to you, including covering all shipping expenses.
Quick Tips for Smooth Returns
- Keep original packaging until you’re sure you want to keep the items
- Include your Return Authorization Number on the shipping label
- Use trackable shipping for your return package
- Contact us with any questions before shipping your return
Contact Our Customer Care Team
We’re here to help make your Dream Home Art experience exceptional. If you have any questions about our returns policy or need assistance with a return:
📧 Email: [email protected]
📍 Returns Address: 48 Albacore Crescent, WILLOW VALE, AU 2575
Response Time: We typically respond within 24 hours during business days
Thank you for choosing Dream Home Art to help create your beautiful living space. We appreciate your trust in us and are committed to ensuring your complete satisfaction with our products and services.