Our Commitment to You

At Dream Home Art, we believe that creating your dream home should be a seamless and joyful experience. Just as we carefully craft our Australian-inspired home furnishings, we approach every aspect of your shopping journey with the same dedication to quality and elegance. Our shipping and returns policies are designed with your complete satisfaction in mind.

Shipping Information

Order Processing Time

We take great care in preparing your order for shipment. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Tracking: Full tracking provided
  • Best for: Faster delivery to most destinations

Free Shipping

  • Carrier: EMS
  • Minimum Order: $50 or more
  • Delivery Time: 15-25 business days after dispatch
  • Tracking: Limited tracking available
  • Best for: Budget-conscious shoppers

Please Note: We ship worldwide, with the exception of some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to love every item you purchase from Dream Home Art. If for any reason you’re not completely satisfied, we’re here to help with our straightforward returns process.

Returns Overview

  • Return Window: 15 days from the date you receive your order
  • Condition Requirements: Items must be unused, in original packaging, and in resalable condition
  • Return Shipping: Customers are responsible for return shipping costs

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, please contact our customer service team with your return request using the template below:

Email Subject: Return Request – Order #[Your Order Number]

Email Content:
Dear Dream Home Art Team,

I would like to request a return/exchange for my recent order.
Order Number: [Your order number]
Date of Purchase: [Date you placed order]
Items to Return/Exchange: [List items with quantities]
Reason for Return: [Please specify – wrong size, changed mind, defective item, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information: [Your name and phone number]

Thank you for your assistance.
Sincerely,
[Your Name]

Step 2: Wait for Authorization

Our team will review your request and typically respond within 24 hours during business days. Once approved, we’ll provide you with a Return Authorization Number and shipping instructions.

Step 3: Package and Ship Your Return

Please pack the items securely in their original packaging, include all tags and accessories, and ship to our returns address. We strongly recommend using a trackable shipping service.

Step 4: Processing Your Return

Once we receive your return, our quality team will inspect the items within 3-5 business days. If everything meets our return conditions, we’ll process your refund or exchange.

Refund Information

  • Refund Processing Time: 5-7 business days after we receive and approve your return
  • Refund Method: Refunds will be issued to your original payment method
  • Deductions: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost for the replacement item.

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Candles & Fragrance products (for hygiene reasons)
  • Personalized or custom-made items
  • Items that have been used, assembled, or damaged after delivery
  • Products without original packaging or tags

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We’ll arrange for a replacement at no additional cost to you, including covering all shipping expenses.

Quick Tips for Smooth Returns

  • Keep original packaging until you’re sure you want to keep the items
  • Include your Return Authorization Number on the shipping label
  • Use trackable shipping for your return package
  • Contact us with any questions before shipping your return

Contact Our Customer Care Team

We’re here to help make your Dream Home Art experience exceptional. If you have any questions about our shipping or returns policies:

📧 Email: [email protected]

📍 Returns Address: 48 Albacore Crescent, WILLOW VALE, AU 2575

⏰ Response Time: We typically respond within 24 hours during business days

Thank you for choosing Dream Home Art to help create your beautiful living space. We appreciate your trust in us and are committed to ensuring your complete satisfaction with our products and services.

Last Updated: December 2024